Statutory Terms

Entity Identification

Entity: DevNuvora S.L.

Registered Address: Calle Salsipuedes, 1, 28026 Madrid, Madrid, Spain

CIF: B-12345678

Activity: Software Development, Backend Engineering, Deployment Automation

Support: [email protected]

Phone: +34 636 941 578

1. Privacy Policy (GDPR)

In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation) and the Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), DevNuvora S.L. collects and processes personal data solely for the purposes of client communication, project delivery, invoicing, and statutory tax reporting.

Data Controller: DevNuvora S.L., Calle Salsipuedes, 1, 28026 Madrid, Madrid, Spain.

Data Collected: Full name, email address, phone number, company name, project details, and billing information as submitted through our contact forms or direct correspondence.

Legal Basis: Processing is based on the performance of a contract (Art. 6(1)(b) GDPR) and, where applicable, your explicit consent (Art. 6(1)(a) GDPR).

Data Retention: Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, and for a maximum of five (5) years following the conclusion of the business relationship, unless a longer retention period is required by law.

Third-Party Disclosure: We do not sell, rent, or distribute personal information to unauthorized third parties. Data may be shared with hosting providers, payment processors, and tax authorities strictly as required for service delivery and legal compliance.

Data Security: All personal data is stored on encrypted EU-hosted cloud infrastructure in compliance with ISO/IEC 27001 standards. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction.

Your Rights: You have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. You may exercise these rights by contacting [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

2. Terms of Service

All software development services, backend engineering deliverables, and deployment automation packages provided by DevNuvora S.L. are governed by explicitly contracted Statements of Work (SOW) executed between the Client and DevNuvora S.L.

Scope: Services are defined in the applicable SOW or proposal document. Any work outside the agreed scope will be quoted separately and requires written approval before commencement.

Payment Terms: Invoices are payable within fourteen (14) calendar days of issuance unless otherwise agreed in writing. Late payments may incur a statutory interest charge of 8% per annum in accordance with EU Directive 2011/7/EU.

Intellectual Property: Upon complete settlement of all agreed commercial invoices, DevNuvora S.L. assigns all worldwide intellectual property rights in the client-specific software deliverables, source code, design assets, and documentation directly to the Client.

Confidentiality: Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives the termination of the agreement for a period of three (3) years.

Limitation of Liability: DevNuvora S.L.'s total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. Neither party shall be liable for indirect, consequential, or incidental damages.

3. Cookie Policy

DevNuvora S.L. uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. This policy explains how we use cookies and how you can manage your preferences.

Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as session management, security, and accessibility. These cookies do not require consent under the ePrivacy Directive (2002/58/EC).

Analytics Cookies: We use analytics tools to understand how visitors interact with our website. This data helps us improve our services and user experience. Analytics data is aggregated and does not identify individual users.

Functional Cookies: These cookies remember your preferences and settings to provide a more personalized experience. They may be set by us or by third-party providers whose services we have added to our pages.

Cookie Management: You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website. By continuing to use our website, you consent to the use of cookies as described in this policy.

4. Refund & Reimbursement Policy

DevNuvora S.L. is committed to delivering high-quality services. However, we understand that circumstances may change. This policy outlines the conditions under which refunds or reimbursements may be issued.

Project-Based Engagements: For fixed-price projects, a full refund may be requested within seven (7) calendar days of payment and before any substantive work has commenced. After this period, refunds are calculated proportionally based on the work completed to date.

Retainer Agreements: Monthly retainer agreements may be cancelled with thirty (30) days' written notice. Any prepaid portion of the current billing period will be refunded on a pro-rata basis for unused services.

Non-Refundable Items: Third-party licensing fees, domain registration costs, cloud infrastructure charges, and已完成的 milestone deliverables that have been approved and accepted by the Client are non-refundable.

Refund Process: To request a refund, contact [email protected] with your project reference number and reason for the request. Refunds are processed within fifteen (15) business days of approval to the original payment method.

Dispute Resolution: Any disputes arising from this refund policy shall first be addressed through good-faith negotiation. If unresolved within thirty (30) days, disputes shall be submitted to the competent courts of Madrid, Spain, in accordance with applicable EU consumer protection regulations.